Returns, Refunds & Complaints Policy for Fresh Flowers in Ickenham
Our Fresh Flowers Guarantee in Ickenham
At Florist Ickenham, we take immense pride in supplying the freshest flowers to our valued customers across Ickenham and neighbouring areas. As a trusted local florist for households and businesses, our commitment is to ensure complete customer satisfaction and floral excellence with every order.
Damaged-On-Arrival Policy
We pack every arrangement with care. However, in the rare event that your flowers arrive damaged or not as expected, please inform us as soon as possible after delivery. It is helpful if you provide a photo of the damaged items, as this assists us in quickly resolving your concern and maintaining our quality standards.
For items found to be damaged upon arrival, we offer either a full refund or a prompt replacement, whichever you prefer. Please contact us within 24 hours of delivery so we can arrange for the return, refund, or replacement to your satisfaction.
Freshness Window
We guarantee the freshness of our flowers for 5 days from the date of delivery if they are cared for according to our care instructions. If you notice your flowers are not lasting as expected within this freshness window, please get in touch. Our team will assess your concern and provide an appropriate solution.
Our fresh flowers guarantee is part of our promise to serve Ickenham with only the highest quality arrangements, delivered directly from our local shop to your door.
Refund and Replacement Options
Your satisfaction is always our priority at Florist Ickenham. In the event that your flowers do not meet your expectations due to damage or issues with freshness within our 5-day window, you can choose between:
- Full Refund: Receive your money back to your original payment method for the affected product(s).
- Replacement: We will deliver a fresh bouquet of similar value at the earliest opportunity at no cost to you.
We handle all requests discreetly and respectfully, ensuring your complaint is resolved without inconvenience.
How to Raise a Complaint
We value your feedback and want every experience with Florist Ickenham to be positive. If you have any issue with your floral delivery—whether related to quality, freshness, or another aspect—we encourage you to let us know. Our complaints process is simple:
- Contact us with details of your order and the nature of your complaint.
- Include relevant supporting information, such as photographs and delivery details.
- Our customer care team will review your case promptly and contact you with the proposed resolution.
- We strive to resolve all complaints within 48 hours for a stress-free experience.
Your trust as a local Ickenham resident or business means everything to us. We want you to feel confident whenever you order flowers from Florist Ickenham, backed by our fresh flowers guarantee and responsive service.
Trusted Local Florist Serving Ickenham
Florist Ickenham is proud to support local homes, businesses, schools, and organisations with superior floristry and attentive customer care. Our dedication to quality, freshness, and transparent service ensures your flowers arrive just as you expect—beautiful, fresh, and guaranteed. Thank you for making us your go-to Ickenham florist.
