Florist Ickenham: Terms for Secure Online Flower Delivery Transactions

Online Flower Delivery Terms & Conditions - Florist Ickenham

Introduction to Our Terms & Conditions

Welcome to Florist Ickenham (“we”, “us”, “our”). These Terms & Conditions (“Terms”) detail the agreement between you, the customer (“you”, “your”), and us regarding the use of our website and the provision of online flower delivery services in Ickenham and surrounding areas. By placing an order with Florist Ickenham, you confirm acceptance of these Terms. Please read them carefully before making any purchase.

Scope and Application

These Terms apply to all orders placed online for flower delivery within Ickenham and the surrounding regions. If you access our site and place an order, you agree to comply with and be bound by these Terms, alongside our privacy and cookie policies. These Terms do not affect your statutory rights as a consumer under UK law.

Order Process

Our website facilitates the selection and ordering of flowers and related products for delivery. To submit an order, follow these steps:

Browse the selection of floral arrangements and gifts.
Add desired items to your online basket.
Proceed to checkout, providing accurate recipient details including address and preferred delivery date.
Review your order carefully; verify product choices, delivery address, messages, and dates.
Confirm your acceptance of these Terms by ticking the relevant box at checkout.
Submit your order by completing the payment process.

Upon receipt of your order, we will send an order confirmation detailing your purchase. Please retain this confirmation as proof of your order. If for any reason we cannot fulfill your order (for example, due to product unavailability), we will contact you to arrange an alternative product or a refund.

Product Availability and Substitution

We aim to supply all flowers and products as described. All items are subject to availability due to seasonality and stock. Where necessary, we reserve the right to substitute flowers or packaging with products of equal or greater value and similar appearance, particularly where specific varieties are unavailable. We will always try to inform you of substitutions, but we reserve the right to proceed where timely communication is not feasible (e.g., on same-day deliveries).

Prices and Payment

All prices are listed in GBP (£) and include applicable VAT. Delivery charges, where applicable, are clearly displayed at the time of purchase before completing your order. We reserve the right to amend prices without notice, but confirmed orders will not be affected by subsequent price changes.

We accept payment through approved online payment methods displayed at checkout. Payments must be made in full at the time of ordering. Payment is verified prior to processing your order. If payment fails, your order will not be processed and we will notify you accordingly.

Delivery Terms

Florist Ickenham offers delivery to Ickenham and adjacent areas as specified on our site. We aim to deliver your order on your chosen date, but delivery times are approximate and not guaranteed. Same-day orders are subject to specific cut-off times as indicated on the website.

It is your responsibility to provide correct delivery details. We accept no liability for late or missed deliveries arising from incorrect or incomplete information. In cases where no recipient is present, we will leave the order in a safe place (if instructed), with a neighbour, or return it to our premises for later collection or re-delivery, subject to additional fees. We cannot accept responsibility for flowers once delivered as per your instructions or left in an appropriate location determined by our courier where instructions are absent.

Right to Cancel and Amend Orders

You may amend or cancel your order under the following conditions:

Cancellations: If you wish to cancel your order, you must contact us as soon as possible. Cancellations for next-day or future-dated delivery can only be accepted with at least 24 hours’ notice prior to the scheduled delivery date. For same-day delivery, cancellation may not be possible due to the expedited nature of service. If your order has already been processed or delivered, cancellation or full refund may not be available.
Amendments: If you need to change recipient details, delivery address, or personal message, notify us immediately. We will attempt to accommodate changes, but once an order is in preparation or dispatched, amendments may not be accepted.

To request a cancellation or amendment, please use the contact options provided on our website. Refunds, where permitted, will be processed using the original payment method within a reasonable period.

Returns, Refunds, and Complaints

Due to the perishable nature of flowers, returns are generally not possible. If you are dissatisfied with the quality of your flowers or if your order arrives damaged or does not match your order in a material way, contact us within 24 hours of delivery. Please provide photographic evidence to assist our investigation.

Where complaints are upheld, we may offer a replacement, alternative arrangement, or refund at our discretion. Our liability does not extend beyond the purchase price of the product in question. We do not cover consequential losses, including but not limited to missed occasions or events.

Your Responsibilities

When placing an order, you warrant that all details provided are accurate and current. You agree not to make orders using false or misleading information or for any unlawful purpose. You are responsible for any loss incurred due to incorrect delivery information.

Our Liability

Our maximum liability in connection with any order, whether for non-delivery, non-performance, or defective products, is limited to the value of the specific order. We do not exclude or limit liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

Except as set out in these Terms or as required by law, we shall not be liable for any loss or damage (including without limitation loss of profits, business, or goodwill), whether direct, indirect, or consequential, arising in connection with your use of our website, orders placed, or flower delivery services in Ickenham and the surrounding areas.

Force Majeure

We are not liable for failure to perform our obligations under these Terms if such failure is caused by circumstances beyond our reasonable control. This includes, but is not limited to, weather events, strikes, transport disruptions, supply shortages, or interruptions to our supply chain.

Intellectual Property

All content, images, and designs on our website are owned or licensed by Florist Ickenham. You may not copy, reproduce, or use any content from our website for commercial purposes without our prior written consent.

General Terms

Severability: If any part of these Terms is found to be unenforceable, the remainder will continue in full force.

No Waiver: No failure or delay by us to enforce our rights shall operate as a waiver of those rights.

Transfer: We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or obligations under these Terms.

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes relating to these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Our Terms & Conditions

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page and will become effective upon posting. It is your responsibility to review these Terms prior to placing each order.

Contact and Further Information

For clarification of these Terms, or for order-related queries, please refer to the contact page on our website. These Terms & Conditions apply to all customers in Ickenham and its surrounding areas who place orders for online flower delivery with Florist Ickenham.